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... Improvement Focus offers its customers solutions for problems with software development. ... ... With our solutions, we are focused on achieving business value out of software development to your customers, and we are sensitive to the context of your company. ... ... Examples of solutions we have supported are: proess improvement, craftmanship nurturing, better cooperation between development team and customer, better process adoption, introduction of agile approaches like Scrum, introduction of CMMI, better analysis and control of customer requirements, better estimates, etc. ... ... You, as our customer, determine where you're headed; ... ... which customers to serve, which products to develop. ...
Customers

... Customers. ... ... Klick a logo to see what support we have delivered to this customer. ...
André Heijstek

... I can most heartily endorse Andre who is consistently professional and a real team player who keeps the focus on success for the customer. ...
SCOPE

... Type of customer organisation. ... ... Larger customers can be served by cooperating with partners. ...
Values

... We operate in the best interests of our customers; ... ... The interests of our customers do not always necessarily correspond to their demands and requirements. ... ... It could be that a customer wishes to use CMMI to achieve certain business improvements, where we see other approaches as more useful. ... ... If we have different insights, we will not hesitate to share these with our customers. ... ... Integrity means to us that if we work for one customer, we do not work for other customers at the same time. ... ... Work for different customers will be separated with respect to time. ... ... An example taken from practice would be that we will not have extensive telephone contact with one customer while working for another customer. ... ... We only charge worked hours to customers when we have actually worked these hours. ... ... We can always make a case for our choices and decisions, and link these to the goals and interests of our customers. ... ... We periodically measure customer satisfaction with respect to our services. ... ... If necessary, this will lead to modifying our approach, or if customer requirements lead to an infringement of our values, to a termination of our contract. ... ... This applies to both customers and employees of Improvement Focus. ... ... We respect differences in opinion and try to work towards solutions that are in the best interests of the customer. ... ... We listen carefully to our customers to understand their true needs. ... ... We take stock of the demands and requirements of our customers before we design our service approach. ...
Philosophy

... The customer is the owner of the change. ... ... A customer’s involvement within change programmes is crucial. ... ... Making the customer the owner of the change ensures the customer’s involvement. ... ... We ask the customer for visible commitment to the change programme and we monitor this commitment during the programme. ... ... In practice, this means that customers provide internal employees to support an implementation team. ... ... One of the elements of our approach is coaching the change team of the customer. ... ... The customer develops a new set of capabilities, in close cooperation with Improvement Focus. ... ... Improvement Focus trains the customer in the use and maintenance of the new capabilities. ... ... The strategy has a strong focus on customer intimacy. ... ... This means that we try to understand our customers completely: their interests, needs, etc. ... ... In consultation with our customers we can offer solutions that contribute to furthering their interests. ... ... The interests of our customers are typically focused on operational excellence. ... ... Improvement Focus gives further content to its mission by employing highly educated and trained consultants, having knowledge of and experience with change programmes and familiarity with the customer’s line of business. ... ... This 10% is mostly taken invested during periods with limited customer involvement (such as holiday periods). ...