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... Improvement Focus offers its customers solutions for problems with software development. ... ... With our solutions, we are focused on achieving business value out of software development to your customers, and we are sensitive to the context of your company. ... ... which customers to serve, which products to develop. ...
Customers

... Customers. ...
SCOPE

... Larger customers can be served by cooperating with partners. ...
Values

... We operate in the best interests of our customers; ... ... The interests of our customers do not always necessarily correspond to their demands and requirements. ... ... If we have different insights, we will not hesitate to share these with our customers. ... ... Integrity means to us that if we work for one customer, we do not work for other customers at the same time. ... ... Work for different customers will be separated with respect to time. ... ... We only charge worked hours to customers when we have actually worked these hours. ... ... We can always make a case for our choices and decisions, and link these to the goals and interests of our customers. ... ... This applies to both customers and employees of Improvement Focus. ... ... We listen carefully to our customers to understand their true needs. ... ... We take stock of the demands and requirements of our customers before we design our service approach. ... ... Sustainability also applies to our relationships with our customers. ... ... We always want to be able to “look our customers in the eye”, and continue to communicate, also amidst the turbulence that is typically part of culture change programmes. ...
Philosophy

... In practice, this means that customers provide internal employees to support an implementation team. ... ... This means that we try to understand our customers completely: their interests, needs, etc. ... ... In consultation with our customers we can offer solutions that contribute to furthering their interests. ... ... The interests of our customers are typically focused on operational excellence. ...